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Privacy:

 
At Leaf & Stone we respect your privacy.   Our site may employ Google Analytics as a means of assessing traffic volume.  We do not collect information regarding customers or individual visitors to our site.   Information which customers may supply to us is secure.   No information is held in a system which is accessible via the Internet or any other communications network.   We do not make information regarding customers available to third parties.

Transaction Security:

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To afford you maximum protection from possible fraudulent misuse of your Credit Card,  we do not currently process transactions on line.   All "ex store" sales are conducted over the telephone.   Why?

Credit Cards:

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Currently,  we only accept VISA or Mastercard for Telephone Order transactions.   These cards have an extra level of customer protection specifically designed for telephone ordering.   Generally,  Credit Card transactions are not processed until goods are ready for dispatch.

Other forms of payment:

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As well as credit card telephone ordering,  we accept money orders and personal cheques through the mail.   However,  goods will not be shipped until money orders/cheques have been cleared (this usually takes three business days from date of lodgment).   Direct payment to Leaf & Stone´s bank account can also be arranged.

How to Order:

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If you can’t call into Leaf & Stone, orders can still be made:

  1. By sending us an email nominating the item or items you wish to purchase.
    We will reply to emails,  confirming price and availability of the goods ordered.   If you include your contact telephone number when emailing us,  we will follow up with a telephone call to you to arrange payment and delivery.

  2. By calling us on 03 5221 8083, between 10:00 AM and 5:00 PM [AEST],  7 days a week.

  3. By Post,  nominating the item or items you wish to purchase.
        Our Postal Address is:

Payment:

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Payment can be by Credit Card (VISA or Mastercard),  Money Order,  Personal Cheque or Direct Payment to our Bank Account.   Payments must be received (and,  in the case of cheques and money orders,  cleared through our bank account) before dispatch of goods.

Generally,  Credit Card transactions are not processed until goods are ready for dispatch.   If an order is placed for goods which are not currently in stock,  a 20% deposit may be required.   The remaining payment will be processed once the goods are ready for dispatch.   (As we do not retain Credit Card information once the deposit has been processed,  we will contact you again for final Credit Card payment details prior to dispatch of the goods.)   The Customer Copy of Credit Card transaction slip(s) is shipped with the goods,  together with a Tax Invoice/Receipt.


Delivery:

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Deliveries of small items (up to 22 kg in weight and with size restrictions) are made by Australia Post’s Parcel Delivery Service.   Orders to be delivered by Australia Post may be addressed to the street address of the Customer (Consignee) or to their PO Box.   For for all such deliveries,  standard Australia Post delivery charges apply  (plus Packaging and Handling - a minimum of $3.00,  and Insurance if required).   Details of Australia Post’s charges can be found at Australia Post’s web site.

Freight for bulky or heavy items,  including items shipped on pallets,  is the responsibility of the Consignee.   Consignees should arrange with their preferred carrier to collect the goods from Leaf & Stone, once they have been packed and made ready for shipment.

Alternatively,  at the Consignee’s request,  Leaf & Stone may arrange for a carrier to collect the goods.   Under these circumstances goods will normally be shipped with TNT Road Express.   Leaf & Stone will estimate the cost of freight based on the current TNT freight rate.   Insurance can be made available for goods shipped with TNT.

Regardless of how collection of bulky or heavy items is arranged,  it is the Consignee’s responsibility to ensure that there will be appropriate personnel and equipment available at the delivery address to enable the goods to be unloaded.   Commercial freight carriers usually work on a Business-to-Business basis.   Consequently it is necessary that there is someone present at the delivery address during normal business hours to receive and unload the goods.   Extra delivery charges may be incurred if these requirements are not met by the Consignee.

If the Consignee asks Leaf & Stone to arrange freight, the estimated cost of packing,  freight and insurance will be notified to the Consignee.   If the Consignee accepts these estimated costs,  Leaf & Stone will include them, at cost, as part of the total payment amount for the goods.   Should any valid alterations to the estimated freight costs arise and be charged by the carrier, the consignee will be Invoiced for these costs as they arise.

Goods are packed in a manner suitable for courier delivery.   However,  Leaf & Stone do not warrant against damage which may occur due to excessively rough handling,  once goods have been dispatched.   Nor can we guarantee delivery times or dates,  as we have absolutely no control over the passage of goods once they have left us!  


Processing Orders for payment by Credit Card:

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For the time being,  for reasons of customer security,  we have decided not to process orders over the Internet.   We believe we can offer a better level of customer service and security from potential misuse of your Credit Card by conducting transactions over the telephone.   Currently we only accept VISA or Mastercard for Telephone Order transactions.   These cards have an extra level of customer protection specifically designed for Telephone Ordering.

To Process a Credit Card transaction,  we will ask you for the following information:

As with all traders who process Credit Card "Cardholder not present" transactions, we are required by the credit provider to retain some of this information.   However,  once a transaction has been completed,  we do not retain Credit Card details (beyond those which are printed out on the Merchant copy of the transaction slip at the time of processing the transaction) - nor do we retain the CVV Number (the Credit Card number and CVV are never recorded electronically and are destroyed immediately the transaction has been processed).   Name and contact details,  which we are required to retain for a limited time,  are secure.   No information is held in a system which is accessible via the Internet or any other communications network.   We do not make information regarding customers available to third parties.


Orders     Privacy            

Norris Consulting Pty Ltd,  trading as Leaf & Stone
51 McKillop St GEELONG Victoria 3220
Post - PO Box 2245 Geelong Victoria 3220
Web - www.leafandstone.com.au
Phone / Fax - 03 5221 8083
email - sales@leafandstone.com.au
ABN 56 080 292 002